Okayji FAQ —
All Your Questions Answered

Yes. You must be 18 years of age or older to register and play on okayji. This is a strict requirement and is in place to protect younger people from gambling-related harm. Okayji reserves the right to request age verification documents at any time and will close accounts found to belong to underage players.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you no longer have access to the registered mobile number, contact the okayji support team via live chat for manual account recovery.

No. Each player is allowed one okayji account only. Creating multiple accounts is a violation of the okayji Terms and Conditions and may result in all accounts being suspended and any balances being forfeited. If you have accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

Log in to your okayji account and go to Account Settings. You can update your display name and email address directly. To change your registered mobile number, you will need to contact the support team via live chat and complete a short identity verification step to protect your account from unauthorised changes.

Okayji currently accepts deposits via bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All three methods support instant deposits with no processing fee charged by okayji. Your mobile wallet provider may apply their own standard transaction charges.

The minimum deposit on okayji is kept low so that players can start with whatever amount they are comfortable with. The exact minimum is displayed in the cashier section of your account. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification as part of okayji's responsible gaming and anti-fraud procedures.

Deposits via bKash, Nagad, and Rocket are credited to your okayji account instantly in almost all cases. If your deposit has not appeared within five minutes, check that the transaction was confirmed on your mobile wallet app. If the money left your wallet but has not arrived in your okayji account, contact support with the transaction reference number and it will be resolved quickly.

Yes. All okayji payment transactions are processed over encrypted connections. The okayji cashier page uses SSL encryption and the payment flow is handled through a secure payment gateway. Never share your bKash PIN with anyone — okayji support will never ask for your PIN. Only use the official okayji deposit page to make payments.

Go to the cashier section in your okayji account and select Withdraw. Enter your bKash or Nagad number, the amount you want to withdraw, and confirm. Standard withdrawals are processed within three minutes. The money arrives directly in your mobile wallet with no extra steps required on your end.

The minimum withdrawal amount is displayed in the cashier section of your account. It is set at a level that makes it practical to cash out even small wins. There is no requirement to withdraw a large amount — you can take out your winnings whenever you want, in whatever amount you choose above the minimum.

Okayji does not charge any fees for standard withdrawals. The full amount you request is sent to your bKash or Nagad wallet. Your mobile wallet provider may apply their own standard incoming transfer charges, but okayji does not deduct anything from your withdrawal amount on its end.

If your withdrawal has not arrived within 15 minutes, first check that the bKash or Nagad number you entered is correct. Then open the live chat in the okayji app or website and provide your withdrawal reference number. The support team will investigate and resolve the issue immediately. Delays are rare and are usually caused by a temporary issue with the mobile wallet network rather than the okayji platform.

Standard withdrawals do not require additional identity verification for most players. However, okayji may request verification for large withdrawals or if unusual account activity is detected. This is a standard anti-fraud measure designed to protect your account. If verification is required, you will be notified in the app and the process is straightforward.

Okayji currently offers seven featured games across multiple categories:

• Dragon Hatch — PG Soft slot, RTP 96.71%
• Mahjong Ways 2 — PG Soft slot, RTP 96.95%
• Rooster Rumble — PG Soft slot, RTP 96.74%
• Dragon Tiger — Evolution live casino, RTP 96.27%
• 24 Hour Grand Prix — Spribe racing, RTP 97.00%
• Mermaid Fishing — JILI fishing game, RTP 96.50%
• Keno Bonus Number — JILI number game, RTP 95.50%

New games are added regularly. Check the Game page for the latest additions.

Every game on okayji uses a certified random number generator (RNG) that has been independently tested and verified by a third-party auditor. The RTP figures published for each game are accurate and reflect the long-term return to players. No game outcome can be predicted or influenced by the platform or by any player. You can view the RTP and game information for any title directly from the game screen inside the okayji app.

Yes. All okayji games are fully optimised for mobile. You can play directly in your phone browser without downloading anything, or you can download the okayji app for Android for a faster, smoother experience. The app is only 18 MB and is designed to run well on budget Android devices and on 4G connections across all major Bangladesh networks.

The highest RTP in the current okayji game library is 24 Hour Grand Prix at 97.00%, followed by Mahjong Ways 2 at 96.95% and Rooster Rumble at 96.74%. A higher RTP means the game returns more to players over time, though individual session results will always vary due to the random nature of the games.

Dragon Tiger is a live casino card game by Evolution. One card is dealt to Dragon and one to Tiger — the higher card wins. There are three main bets: Dragon, Tiger, or Tie. Rounds finish in under 30 seconds, making it one of the fastest live casino games available. It is ideal for beginners because the rules are simple enough to understand in one minute. The RTP on the main Dragon and Tiger bets is 96.27%.

Mermaid Fishing by JILI is a skill-based fishing game where you aim and shoot at fish swimming across the screen. Different fish are worth different amounts — small fish pay less, large and rare fish pay more. You choose your weapon and bet size, then shoot to catch fish. The game also features a progressive jackpot that can be won by catching special jackpot fish. The RTP is 96.50%.

Okayji offers a welcome bonus for new players on their first deposit. The current welcome offer is displayed on the promotions page inside your account after registration. Bonuses are credited instantly and can be used on eligible games immediately. Always check the terms attached to any bonus before claiming it so you understand the wagering requirements.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw it as real money. For example, a bonus with a 10x wagering requirement means you need to place bets totalling 10 times the bonus amount before the bonus converts to withdrawable cash. The specific wagering requirement for each okayji promotion is stated clearly in the promotion terms.

Most okayji bonuses are credited automatically when you meet the qualifying conditions — for example, making a qualifying deposit. Some promotions require you to opt in first via the promotions page in your account. Once a bonus is credited, it appears in your bonus balance and can be used on eligible games immediately. You will receive a notification in the app when a bonus is added to your account.

Yes. Okayji runs free spin promotions tied to specific slot games — most commonly Dragon Hatch and Mahjong Ways 2. Free spins are credited to your account and can be used on the specified game. Any winnings from free spins are added to your bonus balance and are subject to the wagering requirements stated in the promotion terms.

Okayji uses SSL encryption on all pages and transactions to protect your data in transit. Personal information is stored securely and is never sold or shared with third parties for marketing purposes. For full details on how okayji handles your data, read the Privacy Policy.

If you suspect unauthorised access to your okayji account, change your password immediately via Account Settings and contact the support team via live chat. The support team can temporarily lock your account while the issue is investigated. Never share your password or OTP with anyone — okayji support will never ask for these details.

Okayji does not sell or share your personal data with third parties for marketing or advertising purposes. Data may be shared with payment processors and fraud prevention services as necessary to operate the platform securely. Full details are available in the Privacy Policy.

Okayji provides several tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly deposit caps
• Session time reminders — get notified when you have been playing for a set period
• Self-exclusion — temporarily or permanently close your account
• Reality checks — regular pop-up reminders of how long you have been playing

All tools are available from Account Settings. Visit the Responsible Gaming page for full details.

You can request self-exclusion directly from Account Settings under the Responsible Gaming section. Choose a temporary exclusion period (1 week, 1 month, 3 months, 6 months) or a permanent exclusion. During the exclusion period, you will not be able to log in or make deposits . If you need immediate help, contact the support team via live chat and they will action the exclusion instantly.

If you feel your gaming is becoming a problem, please reach out for support. Okayji's Responsible Gaming page has resources and guidance. You can also use the self-exclusion tool immediately from your account settings. Remember — gambling should always be entertainment, not a way to make money or solve financial problems. It is okay to take a break.